I've said this before, but tipping casino hosts is supposed to not be allowed, but routinely happens. It isn't expected, because hosts are already compensated for your play by the casino. However, in my opinion, and that of many, tipping hosts is well worth it if you're asking for things beyond your level play. I started here at Valley View Casino and Hotel in 2008 as a valet, then making my way to the Promotions department, and eventually to my current position as a Floor Host. My favorite thing to do when not at work is having fun with my two children. They make every day fun, and watching them grow has changed my life in the best way. The average salary for a Casino Host in Philippines is ₱150,000. Visit PayScale to research casino host salaries by city, experience, skill, employer and more. The hosts, so hosts have the information they need to identify sales opportunities and to be knowledgeable enough to sell them e˜ectively. Wednesday, October 17, 2018 1 p.m. Eastern (10 a.m. Paci˜c) Transform Your Casino Hosts into an Elite Sales Force. We know a trained casino host team will be skilled at anticipating your casino guest’s wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls.

“Being explained what to say in situations while you have a guest live. I learned so many tips on what to say and what not to say when attempting to drive business. Gaining confidence. It was a great experience. Nick really makes you feel comfortable while teaching everything he can to improve your selling techniques.” – Casino Host, Mystic Lake Casino

Casino Host Best Practices 2019

Casino Host Training:

Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It’s not about, “my players love me”

• Incentive Program
• Standard Operating Procedures
• Floor Responsibilities
• Table Games Protocol
• Host Department Structure
• Commission
• Comping

CASINO FLOOR VISIBILITY

Casino Host Best Practices 2020

• Topics include: Delivering the VIP experience
• Table & Slot Opportunities and Protocols
• Players Club Interaction
• Responding to Calls
• Comp Decisions
• Acquisition of New Players
• Cutting into New Players
• Obtaining Contact Information
• Interdepartmental Skills
• Qualifying Guests, Casino Sales Tactics
• Maintaining Database
• and all aspects of Casino Player Development

Casino Host Best Practices In America

Casino Host Boot Camp:

Casino Host Training

I spend a certain amount of days on the casino floor observing hosts behavior and floor opportunities. I discuss my results with casino management and my plan of action for the following days. Once approved I spend time on the casino floor shadowing the casino hosts through their everyday duties. We know a trained casino host team will be skilled at anticipating your casino guest’s wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls. Not only in providing service for all guests in the casino but understanding the importance and opportunity to qualify all guests. They are responsible for all player segments: Active, Inactive, Declining, fostering lower level players, and any Outer Market. A trained casino host team is thorough and detailed in preparations made for VIP guests and follow ups. They understand that every guest interaction and request is an opportunity to create retention. Players are looking to be interacted with. Inspired, encouraged, challenged and Heard. Casino host boot camp covers all aspects of player development and casino host training. It instills casino hosts with the core values of casino player development.