1. Casino Host Job Description
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3. Indeed Casino Executive Positions

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Casino Host Job Description

58588

Executive Casino Host

California Tribal Hotel & Casino

California
United States

Casino Host Jobs Indeed Job

Jan 25, 2021

Mar 25, 2021

Full Time

Marketing

The Executive Casino Host is responsible for the implementation, development and coordination of Player Development programs to attract, acquire and host high-value players to ensure guest satisfaction and repeat visits. The incumbent is also responsible for on and off-property efforts to establish and develop relationships with those who have the means and potential to become high value gaming guests.

The position is called upon to interact frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods. The incumbent will act as a guide to Hosts and approver of various Host player requests.

Essential Functions

These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position.

• Responsible for actively building and retaining guest relations and acts as a mentor to the Player Development staff and other team members in order to provide superior guest service.
• Develops & nurtures relationships to market our gaming product and amenities to high valued guests. Identifies new guests with high potential value, who are not current Players Club members.
• Provides supervisory support for the Director of Player Development to ensure Hosts are provided with training, coaching, guidance and access to the necessary resources to accomplish established objectives.
• Provides leadership support to the Player Development staff and in the absence of the Director of Player Development makes comping decisions for situations involving high value customers and responds to senior management requests and directives.
• Assists with the management of Player Development social events and special promotions to ensure proper execution, adherence to regulatory guidelines and the highest guest service standards. Greets all guests and participates in social events and special promotions.
• Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
• Issues Player’s Club cards and promotes the program and related promotions.
• Supports the Director of Player Development’s efforts to aggressively drive Host activity to attain individual revenue goals and objectives. Also increases the growth of gaming revenues through development of his/her personal guest base.
• Updates guest history for future visits.
• Ensures the protection of guest’s rewards and credit lines.
• Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
• Achieves quotas provided by management for new customer acquisition, player event attendance, entertainment offerings, revenue goals, etc.
• Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation, and reports the results of these efforts.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
• Keeps informed of competitive promotions and offerings.
• Safeguards the confidential nature of all departmental and company records.
• Attend and participate in meetings, completing follow-up as assigned.
• Seeks opportunities to attend and participate in off property functions and events that may serve to acquire new customers or nurture relationships with existing high value gaming guests.
• Guides and advises Hosts for better performance and authorizes certain high value requests from Hosts for guests.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

GAMING INDUSTRY EXPERIENCE IS PREFERRED

Education and/or Experience Requirements

Related education and experience may be interchangeable on a year for year basis.

• This knowledge and these skills are typically acquired through a high school diploma or equivalent.
• Bachelor’s degree preferred with 3 years of host experience or 4 years marketing experience; or the equivalent combination of education and experience.

Additional Requirements(Licenses, Certifications, Testing, etc.)

• Must obtain and maintain valid licenses/certifications per Federal, State and gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Prior experience in the Gaming industry strongly preferred.
• Prior experience in Tribal Gaming preferred.
• Prior experience opening new properties/outlets preferred.
• Must be at least twenty-one (21) years of age.

Indeed Casino Executive Positions

Knowledge Of

• Understanding of and experience in the property’s regional gaming market.
• Marketing functions including, but not limited to customer acquisition, database, promotions, advertising and branding.
• Operations, services and activities of a comprehensive marketing and player development strategies.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Pertinent federal, state, and local laws, codes, and regulations.

Ability To

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Analyze marketing and promotions data.
• Be a strategic, analytical, ethical and effective motivator.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Operate various types of office equipment.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be flexible to work varying shifts and time schedules as needed.
• This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
• Act as a guide & role model to other staff.

All applicants must be able to demonstrate their US work authorization during the employment verification process.

California Tribal Hotel & Casino
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57625 Gaming Industry Experience Required

Casino Host

Bally's Atlantic City

Atlantic City, New Jersey 08401
United States

Jan 13, 2021

Feb 13, 2021

Full Time

Marketing

The Casino Host develops players for repeat visits.

Principal Duties and Responsibilities

• Enhances the growth of gaming revenues through increased visitation and play consolidation of players.
• Creates loyalty among valued customers by building lasting relationships and effectively utilizing marketing techniques.
• Creates a fun-filled, welcoming experience for guests
• Maintains close ties with guests through personal contact by phone and in person.
• Greets charter arrivals at Atlantic City airport
• Greets guests upon check-in/ check-out, in the casino and participates in special events.
• Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.
• Uses sound judgment and makes good decisions in accordance with established comp guidelines.
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.

Supervisory Responsibility
None

GAMING INDUSTRY EXPERIENCE IS REQUIRED

Preferred Education and Experience

• College degree in Marketing, Hotel or Business preferred but not required.
• Must have a minimum of 2 years Casino Host, National Casino Marketing, or VIP Services experience in a major gaming operation, preferably in Atlantic City.

Qualifications

• Must have a proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be willing to work any shift when necessary.
• Must be able to speak, read, write, and understand English. Bilingual a plus.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed, professional appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Work Environment

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes

Physical Demands

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

All applicants must be able to demonstrate their US work authorization during the employment verification process.